Last updated: 2023-03-07
Thank you for shopping with Nexon Logistics! We are committed to providing the best possible shipping and delivery experience for our customers. Please read our shipping and delivery policy carefully to ensure that you understand our procedures and can make informed purchasing decisions.
2. Shipping Times
We strive to ship all orders within 1-2 business days of receiving them. Once your order has shipped, you will receive a confirmation email with tracking information so you can track your package as it makes its way to you. Please note that we do not ship on weekends or holidays.
3. Delivery Methods
We offer a variety of shipping options to meet your needs. Our standard shipping method is ground shipping, which typically takes 3-5 business days to arrive. If you need your order faster, we also offer expedited shipping options, such as 2-day and overnight shipping, at an additional cost. Please note that expedited shipping options are not available for all products.
4. Shipping Costs
Shipping costs vary depending on the size and weight of your order, as well as your chosen shipping method. You will be able to see the shipping cost for your order during the checkout process.
5. International Shipping
At this time, we do not offer international shipping. We only ship within the India.
6. Delivery Address
Please ensure that you provide a valid and complete delivery address when placing your order. We are not responsible for orders that are not delivered due to incorrect or incomplete addresses.
7. Delivery Confirmation
We require a signature for all packages upon delivery. If you are not available to sign for your package, the delivery carrier will leave a notice with instructions on how to schedule a redelivery or pick up your package at a nearby location..
8. Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information. You can track your package using the tracking number provided in the email.
9. Damaged or Lost Packages
If your package is lost or damaged during shipping, please contact us as soon as possible. We will work with you to resolve the issue and ensure that you receive your merchandise.
10. Returns and Exchanges
If you need to return or exchange your merchandise, please refer to our Returns & Exchanges policy for more information.
11. Contact Us
If you have any questions or concerns about our shipping and delivery policy, please don't hesitate to contact us.
Our customer service team is available to assist you Monday through Friday, 9:00 AM to 5:00 PM IST, at +917973781515 or +917764090269 or [email protected].