Cancellation and Refund Policy

Cancellation and Refund Policy for Nexon Merchandise

Last updated: 2023-03-07


1. Introduction

At Nexon Logistics, we strive to provide our customers with the best possible service. If, for any reason, you need to cancel your order or request a refund, please review our cancellation and refund policy below.


2. Cancellation Policy

- If you need to cancel your order, please contact our customer service team as soon as possible.
- Orders can only be cancelled before they are dispatched. If the order has already been dispatched, we cannot cancel the order and you will need to request a return.
- Orders cancelled before dispatch will be refunded in full.


3. Refund Policy

- If you are not satisfied with your purchase or receive a damaged/defective item, please contact our customer service team within 14 days of receipt.
- We will initiate a return process and provide you with a return authorization number.
- Items must be returned in their original packaging, with all tags attached and in the same condition they were received.
- Refunds will be issued within 14 days of receiving the returned item(s).
- Shipping and handling fees are non-refundable.
- Refunds will be issued to the original payment method used for the purchase.
- Please note that Nexon Logistics reserves the right to refuse a refund if the returned item(s) are not in their original condition or if they are returned after the 14-day period.


11. Contact Us

If you have any questions about our cancellation and refund policy.
Our customer service team is available to assist you Monday through Friday, 9:00 AM to 5:00 PM IST, at +917764090269 or [email protected].


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